bet bdt Privacy Policy

Introduction and Scope

bet bdt is an online betting and gaming platform that offers casino games, sports betting, and live gaming services to users in Bangladesh. We take the privacy of our users seriously and are committed to keeping your personal information secure.

This privacy policy applies to the following:

• All pages and sections of the bet bdt website
• The bet bdt mobile application (Android and iOS)
• Communications made through live chat and email support
• All processes related to registration, deposits, withdrawals, and account management
• Participation in promotions, bonuses, and VIP programmes

Along with reading this policy, you are encouraged to read our Terms and Conditions, which cover the full terms of using the platform in detail.

What Information We Collect

bet bdt collects various types of information, detailed by category below:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth
• National ID card or passport number (for account verification)
• Gender
• Address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, Rocket, Upay or bank account number (only the portion required for transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.4 Gaming Activity Information

• Betting history and patterns
• Records of games played
• Win and loss information
• Bonus usage history

2.5 Technical Information

• IP address
• Device type and operating system
• Browser information
• Login time and location
• Time spent on the site and pages visited

How We Collect Information

bet bdt collects information in the following ways:

3.1 Information Provided Directly

You provide information directly when filling in the registration form, submitting documents during the account verification process, contacting us via live chat or email, and when requesting a deposit or withdrawal.

3.2 Information Collected Automatically

When you use our platform, certain information is collected automatically through cookies, log files, and web beacon technology. This information is primarily technical and is used to improve the quality of our services.

3.3 Information Received from Third Parties

In some cases, information about you may be received from identity verification agencies or payment processors. Such collection is always carried out within the applicable legal framework.

Purpose of Using Information

bet bdt uses the information it collects solely for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Completing the registration and account creation process
• Identity verification and fraud prevention
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Running 24/7 customer support

4.2 Safety and Security

• Preventing unauthorised access to accounts
• Identifying suspicious transactions
• Preventing financial fraud and money laundering
• Ensuring the cybersecurity of the platform

4.3 Service Improvement

• Analysing and improving the user experience
• Planning the addition of new games and features
• Fixing technical issues

4.4 Responsible Gaming

We monitor your gaming patterns to identify potentially problematic behaviour and provide support where needed. Reading our Responsible Gaming Guidelines will tell you how we work to ensure a safe and healthy gaming experience.

4.5 Legal Compliance

Where applicable law or a judicial order requires information to be retained or disclosed, bet bdt fulfils that obligation.

Data Storage and Security

bet bdt applies industry-standard technical and administrative measures to keep your personal information secure.

5.1 Technical Security Measures

• All data transfers are carried out using SSL (Secure Socket Layer) encryption technology
• Sensitive information stored in the database is protected with an additional layer of encryption
• Regular system security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active at all times
• Two-step verification (OTP) is available as an optional feature

5.2 Administrative Security

• Only authorised staff may access personal information, and only where necessary
• All staff are trained and bound by contract to protect confidentiality
• Access logs are reviewed on a regular basis

5.3 Data Retention Period

All information is retained for as long as the account is active. After an account is closed, certain information may be retained for a defined period as required by legal obligations, dispute resolution, and the maintenance of financial records.

Sharing Information with Third Parties

bet bdt does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited situations:

6.1 Payment Processors

The necessary financial information is shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This sharing is essential to process transactions.

6.2 Identity Verification Agencies

During account verification, relevant document details may be checked with trusted identity verification agencies.

6.3 Technology Service Providers

Third-party technology providers used for gaming software, security management, and technical support are also contractually bound to maintain confidentiality.

6.4 Legal Obligations

Disclosure of information may be required to comply with a court order, a lawful request from an investigating authority, or applicable law.

Cookies & Similar Technologies

bet bdt uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser that help improve your experience on the site.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and the basic operation of the platform. Disabling them will prevent the site from functioning properly.

7.2 Performance Cookies

These cookies are used to analyse which pages of the site are visited most and where technical issues occur.

7.3 Functionality Cookies

These cookies are used to remember your preferred language, theme settings, and login details, so you do not have to reconfigure your settings each time.

7.4 Cookie Controls

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies will prevent you from using some features of the platform.

Privacy of Minors

bet bdt services are strictly for individuals aged 21 or above. We do not intentionally collect personal information from any minor (anyone under 21).

Age is verified during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated data will be deleted.

If you believe a minor is improperly using our platform, please inform our support team.

Your Rights & Choices

As a bet bdt user, you have the following rights regarding your own information:

9.1 Right to Access

You may request to know what information we hold about you. We will provide the information upon a verified request.

9.2 Right to Correction

If any of your information is incorrect, you may request a correction. You can update your name, address, or contact details yourself from profile settings, or get assistance through support.

9.3 Right to Deletion

After closing your account, you may request that your personal data be deleted. However, some data may be retained for a specified period where required by legal obligations or for the resolution of disputes.

9.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn off your subscription from your account settings or let the support team know.

9.5 Right to Lodge a Complaint

If you feel your privacy rights have been violated, contact us directly. We take all complaints seriously.

Changes to the Policy

bet bdt may update this privacy policy from time to time. The policy may be revised when new features are added to the service, when technical changes occur, or when legal requirements change.

For significant changes, we will notify you by email or through a notice on the platform. The "Last Updated" date will be shown at the top of each updated policy.

Continuing to use the platform after a change is made will be taken as your acceptance of the revised policy. We therefore recommend visiting this page regularly.

For more detailed answers about various aspects of our service, you can visit the Frequently Asked Questions (FAQ) page.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, contact us directly. bet bdt's support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

This policy has been prepared in English for users in Bangladesh. In the event of any ambiguity in interpretation, the original document shall be considered final. Last Updated: January 2025.